By receiving service from Georgia Natural Gas (GNG), the consumer agrees to be bound by the terms and conditions as set forth in this Terms and Conditions of Service and Disclosure Statement, effective March 1, 2008.

Definitions

• Residential customer or consumer: a premise that consumes natural gas primarily for personal, family or household use.
• Commercial and industrial (C&I) customer: a premise with commercial/industrial service as defined in AGLC’s tariff on file with the PSC.
• Georgia Natural Gas (GNG): a natural gas marketing company. GNG buys gas from energy producers and marketers and in turn sells that gas to consumers.
• Atlanta Gas Light (AGL) or Atlanta Gas Light Company (AGLC), the utility regulated by the PSC. AGLC distributes natural gas on behalf of GNG and other marketers, maintains the gas pipeline system, and responds to gas leaks and other emergencies.
• PSC: Georgia Public Service Commission.
• T&Cs: Georgia Natural Gas Terms and Conditions of Service as presented in this document.
• Default price plan: GNG’s current standard variable price plan.

To make it easier for you to find information in this brochure, we have divided it into four categories:

1. Your GNG Bill
2. Your Gas Meter
3. Your Service
4. Contact Information

I. YOUR GNG BILL

I-1.  Main Components of a GNG Bill
Your GNG bill will contain the following components:

1.   AGLC Base Charge – The AGLC Base Charge is a regulated charge from the utility (AGLC) that is billed through each gas marketer. GNG bills a full base charge regardless of the number of days of service. The AGLC Base Charge includes the following components:

Base Customer Charge – Covers the fixed costs for AGLC to serve a customer, for example, the meter, regulator, and service lines.

Ancillary Service – Recovers AGLC’s costs of reading a customer’s meter.

Dedicated Design Day Capacity Charge (DDDC) – Recovers AGLC’s costs of providing delivery service based on a customer’s demand on the system on the coldest day of the year.

Peaking Service – Recovers AGLC’s costs of operating liquefied natural gas and propane operations (may not apply to all customers).

Franchise Recovery Cost – Recovers fees AGLC pays for the right to use public rights-of-way for AGLC’s gas lines and other facilities.

Social Responsibility Rider – Covers AGLC’s costs of providing a low-income senior citizen’s discount to eligible customers. This rider is charged to all residential customers who are not receiving the low-income senior citizen’s rate. (See III-2.)

Pipeline Replacement Program – Recovers AGLC’s costs incurred to replace all bare steel and cast iron pipe on their system within Georgia.

Environmental Response Cost – Recovers AGLC’s costs of environmental compliance.

2.   GNG Customer Service Charge/GNG Service Charge – A charge related to GNG’s cost of maintaining and servicing your account. This charge may vary based on a customer’s credit criteria, payment history and/or individual service requirements. GNG assesses a full customer service charge for each service period regardless of the number of days of service.

3.   GNG Signature Service Charge – A charge incurred if a customer enters into an agreement to receive special ancillary services not generally included as part of the standard price plan offering. Depending upon the signature service selected, the fee may be a one-time assessment or a recurring charge, and it may be either a flat fee or a volumetric charge.

4.   Gas Charge – The charge for gas used during the month’s billing cycle. The gas charge can vary based on the quantity of gas used and the price per therm for the billing period.\

5.   Interstate Pipeline Capacity Charge (if applicable) – A transportation charge that is based on Dedicated Design Day Capacity (DDDC). GNG bills a full interstate pipeline capacity charge for each service period regardless of the number of days of service.

6.   Sales Tax – Sales tax will be applied to all charges except Late Charges. (See section I-2, “Other Fees and Charges,” for more information.)

I-2.  Other Fees and Charges

A. Taxes: You are responsible for all applicable federal, state, and local taxes and charges. If you are a tax-exempt entity, it is your responsibility to provide GNG with the necessary exemption certificate.

B. Insufficient Funds Charge: You will be assessed a nonrefundable fee for any payment to your account that is not accepted for its full amount, including insufficient funds associated with a bank draft payment. At our option, we will assess this fee the first time your check or payment is not accepted, even if it is honored upon resubmission.

C. Late Charge:  If your account becomes past due by $30 or more, you will be billed a Late Charge of 1.5% of the unpaid amount, with a minimum charge of $10, to offset GNG’s additional costs.

D. Early Termination Charge: Your account will be assessed an Early Termination Charge if you breach an agreement with GNG. (See I-1-3, III-1B, and III-9.)

E. Service Connection Charge:  If you are establishing new service at a premise or reestablishing service that has been disconnected, you will be assessed a $60 Service Connection Charge, of which $25 is a pass-through charge from AGLC. This charge does not apply to customers who are switching to GNG at their current premise.  (See III-11.)

F. Seasonal Service Charge: If your service is voluntarily disconnected and reconnected at a single location within a 12-month period and you are a residential customer, you will be assessed a reconnection charge of $75, of which $50 is a pass-through charge from AGLC. If you are a commercial customer, the reconnection charge is $85, and the AGLC pass-through is $60. (See section III 9.)

Note: All fees and charges described in this section are current as of the effective date of these T&Cs and are subject to change upon 25-days’ notice. For fixed price agreements, see section III-1-B. If you have questions regarding any fees and charges that may apply to your account, please visit our Web site at www.onlygng.com or contact our Customer Care Center. (The numbers are listed at the end of this document.)

I-3.  Corrected Bills
If you receive a gas bill that contains charges that were initially billed incorrectly or were previously unbilled, you are entitled to an extended payment arrangement of not less than 90 days. If you qualify for a payment arrangement, you will not be assessed late charges as long as you remain current with your payments. To determine if you qualify, you must contact GNG’s Customer Care Center.

I-4.  Bill Dispute Policy
If you think your bill is incorrect or you need more information, write to us on a separate sheet of paper to PO BOX to 440667, Kennesaw, GA 30160-9512, call our Customer Care Center, or e-mail us at customerservice@onlygng.com. Please provide your service address and GNG account number. In order to avoid late fees or disconnection, you must contact us within 30 days of receipt of your bill. Although you are not responsible for paying any disputed amount on your bill while we are investigating your dispute, you are still obligated to pay the portion of your bill that is not in dispute by the stated Due Date. If you do not pay this portion on a timely basis, you may be assessed a Late Charge, and your service may be subject to termination.

II. YOUR GAS METER

II-1.  Meter Reading
AGLC maintains and reads your meter and submits to GNG either an actual meter reading or an estimated reading. One of the following meter reading types will be  displayed on your bill each month: actual, estimated or no reading.

II-2.  Gas Meter Tampering
Unauthorized tampering with the meter or reconnecting natural gas service is extremely dangerous and violates federal safety regulations and state laws. Consumers who reconnect their gas service may be subject to criminal prosecution.

III. YOUR SERVICE

III-1.  Price Plans
GNG’s price plans fall into two categories: variable and fixed. The price plan for the most recent service period will be shown on your bill each month. Additional information on price plans is available on our Web site, www.onlygng.com, or you may call a Customer Care Representative. Unless you specify otherwise, at the time you establish your service with GNG, based on credit criteria you will receive gas service under our default price plan. (See section I-1, “Main Components of a GNG Bill,” for a list of charges associated with your price plan. See section II-1, “Meter Reading,” for an explanation of how your pricing may be affected by meter readings.) 

A. Variable Plan: Under a variable plan, gas service is billed at a price per therm that may change based on market conditions. The price per therm used to calculate your Gas Charge is GNG’s price in effect on the first day of your meter reading cycle. Your gas service will be billed under this plan on a month-to-month basis. You may switch to another price plan for which you qualify at no additional charge.

B. Fixed Plan: Under a fixed plan, gas service is billed at a fixed price per therm. Although GNG’s currently available fixed prices may change at any time, the price used to calculate your Gas Charge for the full length of the plan will be GNG’s price in effect at the time you select the plan. Your fixed price will remain in effect for all service periods with a beginning meter read date during the term of your agreement. The price per therm, customer service charge and interstate capacity charge (if applicable) for customers on a fixed plan will not change for the length of the agreement. Any fees and charges under a fixed plan are subject to change upon 25 days’ written notice.

When you select a fixed plan, you commit to remain on the plan for a specified period of time, even if you move within the AGLC service territory. If you are a residential customer, GNG will notify you at least two times prior to the expiration of your fixed plan. When your fixed plan is about to expire, you may request a new fixed plan by notifying us within 30 days of the expiration date. If you are a commercial customer, GNG will notify you prior to the expiration of your fixed plan. Commercial customers may request a new fixed price plan beginning 15 days prior to their current plan’s expiration date. For both residential and commercial customers, if you take no action, you will be automatically enrolled after expiration on the default variable price plan that was in effect at the beginning of your fixed price contract.  Your price per therm will be the current variable price in effect for your specific default plan. You also have the right to select another marketer.  If you request and qualify for a new fixed plan, you will lock in GNG’s then current fixed price, which may differ from your previous fixed price.
If you are served under a fixed plan and any of the following five circumstances occurs, you will be deemed to have breached your fixed price agreement. In each circumstance, your account may be assessed an Early Termination Charge:

• If you switch to another price plan at your current premise more than 30 days prior to the expiration of your current fixed price plan.
• If you change natural gas providers at your current premise prior to the expiration date of your current fixed price plan.
• If your service is disconnected for nonpayment or your account becomes delinquent. In such instances, GNG reserves the right to change your price plan.
• If you move to another premise within AGLC’s service territory and change natural gas providers. (Note: GNG will waive the Early Termination Charge if you stay with GNG but elect not to transfer the fixed price contract.)
• If you voluntarily disconnect service during the term of your agreement. (Note: GNG will waive the Early Termination Charge if you move outside AGLC’s service territory.)

Note: In all of the above instances, the Early Termination Charge will be waived if you are a low-income consumer who is seeking service for the first time from the regulated provider. In order to have the Early Termination Charge waived, the customer must notify GNG when any of the specified exceptions has occurred. (See section I-2, “Other Fees and Charges,” for more information on GNG’s Early Termination Charge.)

GNG reserves the right to deny service, limit availability of price plans or services, or change a customer’s price plan or services based on delinquent payment history and/or failure to meet credit requirements or on a preemptive service agreement with a landlord. In some cases GNG may require a written contract for certain plans.

III-2. Low-Income Senior Citizen Rate
Consumers who are 65 years of age or older and who meet certain income qualifications are eligible for a PSC-approved reduction in their monthly AGLC Base Charge. Consumers who qualify for the AGLC discount and who are on GNG’s default price plan also may receive a special per-therm discount from GNG. Visit our Web site, www.onlygng.com, or call our Customer Care Center for more information.

III-3.  Contracts
GNG does not generally require a written contract for gas service. However, when you select a fixed plan, you are entering into an agreement to remain on the plan for a specified period of time and to keep your account in good standing. See section III-1, “Price Plans,” and section I-2, “Other Fees and Charges,” for more information.
Note: The Terms and Conditions of Service described in this document apply to customers without written contracts. Individual written contract provisions may differ from these Terms and Conditions of Service, in which event the written contract provisions will govern. Pursuant to PSC Rules, a consumer is allowed to cancel any written contract without penalty within three days of signing it

III-4. Budget Billing Plan  
GNG’s Budget Billing Plan establishes a budgeted monthly payment based on your estimated cost of gas service over 12 billing cycles. Periodically GNG calculates the difference between the total budgeted amount billed and your actual charges for that period. This difference, or variance, is then used to help calculate your new monthly payment for the next budget period
If you have a past due balance, you may not sign up for budget billing. Your account must remain in good standing in order to remain on budget billing. If you wish to terminate the budget plan or if your account becomes past due, your budget plan will be canceled and the full amount of the variance will appear on your next bill. If you do not pay your monthly budget plan payments as required by the plan, your service is subject to disconnection. 

Note: Credit variances cannot be used to offset your current amount due.
To receive a refund for a credit variance, you must no longer be on the budget plan. Upon customer request, GNG will process the refund in six to eight weeks. Once your budget plan is canceled, you cannot go back on a budget plan again until you pay your total balance in full. GNG reserves the right to limit availability of its Budget Billing Plan and to periodically review and adjust budget billing amounts.

III-5.  Payment Options
Payment in full is due on or before the Due Date shown on your bill. The number of days between the bill date and the due date may vary; however, you have at least 20 days from the date GNG mails you the bill to pay. You may use one of the following payment options:

A. Online through your checking or savings account. You must register for online bill payment at www.onlygng.com. You must have a copy of a recent GNG bill so you can enter your account number, name and address exactly as they appear on your bill. A nominal processing fee may be charged for each payment. Your online payment can take up to five business days to process.

B. Check or money order via the mail. Your payment may take up to seven business days to be processed.

C. Automatic bank draft – When you sign up for bank drafting, we will automatically withdraw the amount due from your financial institution on or near the Due Date shown on your bill (except holidays or weekends). To sign up, just call GNG for an application, or go to our Web site, www.onlygng.com.

D. Payment stations – Pay your balance in person at an authorized Western Union® agent location. Call Western Union at 1-800-551-8001 and press option 1 to find the authorized agent location nearest you. Western Union assesses a processing fee for each transaction. Depending on when GNG receives your payment from Western Union, your payment may take up to seven  business days to be processed.

E. Pay by phone – You can pay your gas bill automatically using your checking or savings account or your VISA, MasterCard, Discover Card, or certain ATM/debit cards using the SpeedPay® automated pay service. Please call SpeedPay at 1-800-218-4926 and follow the recorded instructions. SpeedPay assesses a processing fee for each transaction. Your check may take up to five business days to be processed; your credit card payment or debit transaction may take up to two business days.

GNG reserves the right to add, change or terminate payment options at any time.

III-6.  Service Deposits
Before consumers establish or reestablish service, GNG may require that a deposit of $150 be paid based on credit information we obtain from credit reporting agencies or other sources. C&I customers may be charged a higher deposit. In addition, GNG reserves the right to periodically assess deposits to existing customers if they do not meet credit requirements.
If you are a residential customer and your account remains in good standing for six consecutive months, your deposit, plus accrued interest, will be refunded by applying a credit to your account or, upon your request, by check. (Deposits refunded prior to six months do not accrue interest.) If you have paid a deposit and have moved out of the service area or have switched marketers, your deposit will be applied to your final bill. In the event your deposit exceeds your final bill by $1.00 or more, you will receive a check for the difference between the deposit amount and your final bill via the mail within 60 days of your final bill. You are responsible for providing GNG with a current mailing address to ensure the check is delivered to the correct address.

III-7.  Refunds
Refunds for inactive accounts with credit balances greater than $1.00 will be processed and mailed to you 60 days after termination of service.
For active accounts, credit balances will be applied to the next month’s bill, unless a customer specifically requests a refund. Refunds may take 6 to 8 weeks to process.  (See section III-6, “Service Deposits,” for information on deposit refunds.)  You are responsible for providing GNG with a current mailing address to ensure the check is delivered to the correct address.

III-8.  Service Establishment and Customer-Initiated Termination
You must be at least 18 years old to establish an account with GNG. When establishing gas service at a new address, you should contact GNG to establish your account and to arrange a date/time for AGLC to turn on your gas. (See section I-2, “Other Fees and Charges,” for more information.)
If you move or otherwise terminate service, you must give GNG at least 10 business days’ advance notice by phone. When you call, you will be given a confirmation number that should be saved and used in subsequent communication regarding the termination. To resolve any future disputes regarding service termination dates, a confirmation number is required.
If you wish, after you make the required phone call, you may submit a written request for termination to the GNG correspondence address listed at the end of this document or notify us via e-mail at customerservice@onlygng.com.

Note: GNG is not responsible for written or electronic correspondence sent to the wrong address.
If you fail to notify GNG regarding termination of service, service will continue until such notice is received. In either case, you will be responsible for paying all charges until the time of termination.

Note: GNG reserves the right to deny service, limit availability of price plans, or change a customer’s price plan based on delinquent payment history and/or failure to meet credit requirements.

III-9.  Seasonal Service
If your service is voluntarily disconnected and reconnected at a single location within a 12-month period and you are a residential customer, you will be assessed a reconnection charge of $75, of which $50 is a pass-through charge from AGLC. If you are a commercial customer, the reconnection charge is $85, and the AGLC pass-through is $60. (See section I-2-F.) You must meet GNG’s credit requirements in order to have service reconnected. If your service is not disconnected or reconnected by AGLC within the time period communicated by GNG, you must notify GNG by calling our Customer Care Center. Telephone numbers are listed on page 8 of this document. You are responsible for paying all charges for as long as you receive gas service.  (Refer to section III-8; fixed price customers, see section III-1-B.)

III-10.  Delinquency, Disconnection for Nonpay and Reconnection

A.  General Policies
If your account becomes past due, GNG reserves the right to change your specific price plan and/or service charges based on your payment history.

If you have received a disconnect notice, as soon as you make your payment please call GNG’s Customer Care Center with your receipt number. (Telephone numbers are listed at the end of this document.) If GNG does not receive payment by the due date on that notice, we will discontinue service to your premises. (For exceptions, see section III-10-B.) If your gas service is shut off for nonpayment, you will be required to pay all past due amounts, a service connection charge of $60, and service deposits before service with GNG is restored. In addition, your future eligibility for price plans may be limited, and you may incur higher charges. In order to have your service reconnected, you must meet GNG’s credit requirements, and you must call for reconnection within 10 days after your disconnection date. After that 10-day period, your service request will be treated as a new service establishment with GNG. (See section III-8.)  Because GNG does not perform service connections or reconnections, we are not responsible for any delay in having your service established or restored.

Note: GNG reserves the right to deny service, limit availability of price plans,  or change a customer’s price plan based on delinquent payment history and/or failure to meet credit requirements.

B. Service Disconnection Restrictions

1. Restrictions Due to Illness (Residential Only)
If you or someone in your household has a serious illness that would be aggravated by gas service disconnection, you may qualify for temporary suspension of the disconnection.  You must complete the following steps:

(a.) Notify GNG immediately of the condition at 1-888-807-1297. A fax number also is available: 1-877-281-5775.

AND

(b.) Provide documentation to GNG at P. O. Box 440667, Kennesaw, GA 30160-9512 within 10 days of your call in the form of a written statement from a licensed physician, county board of health, hospital or clinic. The statement MUST include nature of illness, expected duration, and certification that the illness would be aggravated by discontinuation of gas service.

Once we receive proper documentation, we will suspend disconnection of your service for either the length of the illness or one month, whichever is shorter. You may renew the postponement period one additional time by repeating the documentation procedure above.

2. Seasonal Restrictions (Residential Only)
During the period from November 15 through March 15, we will not disconnect service for past due amounts if you do the following:

(a.) Agree in writing to pay the past due balance, including customer charges, in equal installments for a maximum duration beginning with the first billing period after March 15 and concluding prior to the following October 15.

AND

(b.) Agree in writing to pay all bills by their due date for current service received
after said agreement.

If you do not comply with those agreements and your account becomes delinquent, GNG will proceed to disconnect your gas service. In addition, the availability of certain price plans may be limited, or you may be changed to specific plans based on credit requirements and/or delinquent payment history.

If you desire to enter into a written agreement as set forth above, you must contact
GNG within five days of the date of the proposed disconnection by calling
1-888-807-1297.

III-11.  Switching Marketers
If you contacted GNG before the 15th of the month and asked to be switched to GNG, your gas service should be switched by the beginning of the following month. If you contacted GNG on or after the 15th of the month and asked to be switched to GNG, your gas service may not be switched until the second month following your request. You should receive your first GNG bill 45 to 60 days after the switch becomes effective.

You have the right to switch from GNG to another gas marketer anytime by contacting that marketer and requesting to switch your gas service. (See section III-1-B regarding fixed price plans.) However, if you live in an apartment or other rental unit where your landlord has entered into a continuous service agreement with GNG, your right to switch may be restricted. Please consult with your landlord regarding the service agreement for your premises.
Whenever you switch to a new marketer, AGLC and your new marketer complete your marketer switch order. GNG is not responsible for delays in switching your service to and from another marketer. You are responsible for all GNG charges incurred until your switch to the new marketer is in effect.

III-12.  Account and Billing Information
It is your responsibility to provide GNG with accurate account information, including a telephone number to contact you and an accurate address to mail your gas bills. Also, if your account information changes at any time, it is your responsibility to notify GNG of the changes. GNG is not responsible for any late charges that are applied to an account when a customer does not receive timely bills due to incorrect account information provided by the customer.

III-13.  Changes to Terms and Conditions
We reserve the right to change our T&Cs at any time. We will notify you of any changes by written notice in your bill or in a separate mailing. For fixed price agreements, see section III-1-B.

III-14.  Extraordinary Events
If an event occurs that delays or makes it impossible for GNG to perform, such as an act of God, extraordinary weather occurrence, a facility outage on the AGLC or interstate pipeline systems, an AGLC failure to perform, war, civil disturbance, or national emergency, our performance under these T&Cs shall be excused for the duration of such event. Under such conditions, GNG may elect to discontinue service immediately, without notice.

III-15.  Call Monitoring Policy
Telephone calls to our Customer Care Center may be monitored and/or recorded for quality assurance purposes. All calls for new service are recorded in compliance with PSC guidelines.

IV. CONTACT INFORMATION 
If you have any questions or inquiries regarding your gas service or our T&Cs, please contact GNG at the location or number below. GNG will use good faith efforts to resolve any customer disputes.

GNG correspondence mailing address:

Georgia Natural Gas
P. O. Box 440667
Kennesaw, GA 30160-9512
www.onlygng.com

GNG payment center:

Georgia Natural Gas
Attn: Payment Center
P.O. Box 659411
San Antonio, TX 78265-9411

GNG Customer Care Center:

770-850-6200 (inside metro Atlanta)
1-877-850-6200 (outside metro Atlanta)

To report a gas leak or gas emergency, contact Atlanta Gas Light Company:

770-907-4231 (inside metro Atlanta)
1-877-427-4321 (outside metro Atlanta)

Note: Whenever the Georgia Public Service Commission enacts new rules prior to the publication of revised GNG Terms and Conditions, those rules and GNG’s Disclosure Statement will supersede this document.

Disclosure Statement – Residential Customers Only

As required by the Georgia Public Service Commission, Georgia Natural Gas (GNG) provides this Disclosure Statement to consumers when they enroll with GNG and when they request information about the company. The statement also is posted on GNG’s Web site, www.onlygng.com. This statement contains general information about GNG’s price plans and services, as well as contact information. Customers also should review GNG’s Terms and Conditions of Service that accompany this Disclosure Statement.

Subject to the right of rescission described below, by initiating service with GNG the consumer agrees to be bound by the terms and conditions as set forth in GNG’s Terms & Conditions of Service and Disclosure Statement, effective March 1, 2008.

A consumer shall have a three-day right of rescission following receipt of this disclosure at the time of initiating service and when informed of a change in terms and conditions. You, the consumer, may cancel in writing or electronically by contacting GNG within the three-day period. The consumer is responsible for paying all charges for service received prior to cancellation.

General Disclosures

PRICE PLANS

Variable Plans
Under a variable price plan, gas service is billed at a price per therm that may change monthly based on market conditions. The therm rate may include interstate pipeline capacity costs. Many factors influence retail natural gas pricing, including wholesale gas costs, which are impacted by the weather, general market conditions and other factors. GNG sets its prices each month based on the most current available information. GNG cannot predict what its customers will pay for gas in future months.

Customers on a variable plan may switch to another GNG plan for which they are eligible at no additional charge.

Fixed Plans
Under a fixed plan, GNG bills customers for gas service at a fixed price per therm during the term of the agreement. The therm rate may include interstate pipeline capacity costs, depending on the price plan.  GNG may change the fixed price at any time; however, GNG will use the price in effect when a customer selects a fixed plan to calculate that customer’s gas charge for all service periods with a beginning meter read date during the term of the agreement. For GNG customers who switch from a variable plan to a fixed plan, gas service under the fixed rate is billed starting with the customer’s beginning meter read date after the date the customer asks to be placed on the plan. (See section III-1 of GNG’s T&Cs for details about fixed plans.)

If you have a fixed term agreement with us and it is approaching the expiration date, or whenever we propose to change the terms of service in any type of agreement, you will receive written notification from us prior to the date of expiration or the date of the change. We will explain your options to you in this advance notification.

GNG SERVICES

A GNG customer’s bill contains an AGLC Base Charge, which is a regulated charge from the utility (AGLC) that is billed through each gas marketer. GNG bills a full base charge regardless of the number of days of service.

AGLC maintains and reads customers’ meters and submits to GNG either an actual meter reading or an estimated reading. One of the following meter reading types will be displayed on your bill each month: actual, estimated or no reading. GNG will not send estimated bills except when actual meter readings are not available. In that event, estimated billings will be limited to no more than two consecutive months.

If a customer’s account becomes past due by $30 or more, GNG bills the customer a late charge of 1.5% of the unpaid amount, with a minimum charge of $10. GNG may discontinue service to the customer’s premises if payment is not received by the due date on the bill. If a customer establishes new service at a premises or reestablishes service that has been disconnected, GNG will assess the customer a $60 Service Connection Charge, of which $25 is a pass-through charge from AGLC. If a customer breaches an agreement under a fixed price plan, GNG may assess the customer an early termination charge.

A description of fees and charges is contained in Section I-2 of GNG’s Terms and Conditions of Service.

GNG offers a budget payment plan that establishes a budgeted monthly payment based on a customer’s estimated cost of service over 12 billing cycles. Periodically, GNG calculates the difference between the total budgeted amount the customer has paid and the actual charges for that period. GNG then uses this difference, or variance, to help calculate the customer’s new monthly payment for the next budget period.

Payment under all price plans is due in full on or before the due date shown on the bill. Customers may use the following payment methods:

• Online through your checking or savings account
• Check or money order via the mail
• Automatic bank draft

• Payment stations
• Pay by phone

GNG reserves the right to add, change, or terminate payment options at any time.  (See Section III-5 of GNG’s T&Cs for details about payment options.)

When GNG customers establish or reestablish service, GNG may require a deposit based on information the company obtains regarding credit. Deposits shall not exceed $150 for any consumer who uses gas primarily for personal, family or household purposes. (See Sections III-6 and III-7 in GNG’s T&Cs for details.)

GNG will notify a consumer that gas service will be disconnected for nonpayment at least 15 days prior to the disconnection date. Before service is disconnected, GNG will offer the consumer at least one reasonable payment arrangement. GNG’s standard payment arrangement requires one-half of the unpaid balance up front and the remainder over the next two months. If an arrangement is made, GNG will provide written details of the arrangement to the consumer by mail. If a consumer defaults on a current payment arrangement, GNG reserves the right to deny future payment arrangements on the same amount in arrears. If a consumer qualifies, GNG will accept LIHEAP or other energy assistance funds.

Gas service will not be disconnected for nonpayment of a bill that GNG did not send to the customer in a timely manner. If gas service is shut off for nonpayment, a customer must pay all past due amounts, a Service Connection Charge of $60, and a service deposit of $150 before service is restored with GNG. In addition, the customer’s future eligibility for price plans may be limited, and the customer may incur higher charges.

GNG will not prevent a consumer from obtaining distribution and commodity sales service from another marketer or provider. GNG will not charge a cancellation fee if the customer is a low-income residential customer who notifies GNG that he or she is switching in order to seek service for the first time from the regulated provider. Please contact GNG to avoid the cancellation charge.

To register a complaint, a customer should first contact GNG by mail at the GNG correspondence address below; by phone at the GNG Customer Care Center numbers listed below; by fax at 404-685-4117; by e-mail at customerservice@onlygng.com; or online at www.onlygng.com. If a customer is unable to resolve the issue to his or her satisfaction, the customer also may contact the Georgia Public Service Commission at the numbers listed below. Residential customers also may contact the Consumers’ Utility Counsel Division of the Governor’s Office of Consumer Affairs at the numbers listed below.

©SouthStar Energy Services, LLC 2008
March 2008
GNG-0436